Best Western success translates to big award

Nick Moase
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The Best Western Plus in Liverpool was recognized in a big way by their company this month. They won the M.K. Guertin Award, named after the founder of the company, for top level achievement.

Best Western in Liverpool won a prestigious award by their company this month, winning the M.K. Guertin Award. The award only went to 28 of Best Western's 2,400 hotels in North America.

The award is given to properties that are "the best of the best," meeting a host of criteria by the company. Out of 2,400 Best Western properties in North America, only 28 got this award.

General manager Melissa Robinson credits her staff for earning the award. It takes everything from friendly front desk clerks to housekeepers being diligent when going through the rooms, she says, for them to earn the award.

In addition to the M.K. Guertin Award, the Liverpool hotel also won the Champion Award, which recognizes top marks in customer care.

The hotel has 22 on staff and 65 rooms on site.

There were doubts in the community about a big hotel's viability when there was an announcement about Best Western was coming to Liverpool. However Robinson says they have seen a steady increase in guests every month, and Queens Place opening has also increased their guests.

Part of the reason Best Western came to Liverpool was because Queens Place was being built, says Robinson. The owners saw an opportunity to be close to a facility that would need accommodations for things like tournaments and festivals.

Already they are booked solid for Nova Scotia Music Week, coming up in November, and were also sold out for Privateer days.

Another part of their success comes from being active in the community, says Robinson, who sits on most of the tourism committees in Queens County, as well as being a member of the Tourism Industry Association of Nova Scotia.

"The more we work collaboratively, the more success we will see in the community working together," she says.


Organizations: Liverpool hotel, Nova Scotia Music Week, Tourism Industry Association of Nova Scotia

Geographic location: Liverpool, North America, Queens

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